Refund Policy

Last Updated: 28/09/2025

Our No Refund Policy

PrimePath Maths operates a strict NO REFUND policy for all tutoring services, session packages, and educational materials.

All sales are final. Once payment has been processed for any tutoring session, package, or service, no refunds will be issued under any circumstances.

Why We Don't Offer Refunds

Our no refund policy exists for the following important reasons:

1. Personalised Educational Services

Each tutoring session is customised and prepared specifically for individual students
Educational content and materials are tailored to student needs and cannot be "returned"
Tutor time and expertise are allocated and committed upon booking

2. Resource Allocation

Tutors prepare materials and dedicate time specifically for each booked session
Scheduling slots are reserved exclusively for confirmed students
Educational resources are customised and delivered digitally

3. Service Delivery Model

Our services are delivered in real-time through live, interactive sessions
The educational value is provided during the session itself
Knowledge and instruction cannot be "undone" or returned

4. Operational Efficiency

This policy allows us to maintain competitive pricing
It ensures tutor availability and scheduling reliability
It enables us to invest in high-quality educational resources and platform technology

What This Policy Covers

This no refund policy applies to:

All Service Types

✗ Individual tutoring sessions
✗ Multi-session packages
✗ Group tutoring sessions
✗ Intensive exam preparation courses
✗ Homework help sessions
✗ Assessment and consultation services
✗ Educational materials and resources
✗ Platform access fees
✗ Subscription services

All Payment Methods

✗ Credit card payments
✗ Debit card payments
✗ PayPal transactions
✗ Bank transfers
✗ Any other payment methods accepted

All Circumstances

✗ Student dissatisfaction with teaching style
✗ Student schedule changes or conflicts
✗ Academic results not meeting expectations
✗ Change of mind after booking
✗ Technical difficulties on student's end
✗ Student absence or no-shows
✗ Family financial circumstances

Extremely Limited Exceptions

Refunds may be considered ONLY in the following exceptional circumstances, at our sole discretion:

1. Company Technical Failure

Complete platform failure preventing session delivery
Persistent technical issues on our end that prevent service delivery
Our inability to provide a suitable replacement tutor

2. Billing Errors

Duplicate charges processed in error
Incorrect amounts charged due to system malfunction
Charges made without proper authorisation

3. Service Non-Delivery

Tutor no-show without advance notice or replacement
Complete inability to deliver the booked service due to our error

Important Notes:

Even in these exceptional cases, refunds are not guaranteed
We may offer session credits or alternative arrangements instead
All refund requests require thorough investigation
Refund decisions are final and not subject to appeal

Alternative Solutions

Instead of refunds, we offer the following alternatives:

1. Session Credits

Credits for future tutoring sessions
Valid for 12 months from issue date
Can be applied to any available service
Non-transferable and hold no cash value

2. Rescheduling Options

Move sessions to more convenient times
Transfer to different tutors if compatibility issues arise
Adjust session frequency or intensity as needed

3. Service Modifications

Change tutoring approach or methodology
Modify session content or focus areas
Adjust difficulty level or pacing

4. Package Transfers

Transfer unused package sessions to family members (same household only)
Convert individual sessions to group sessions (subject to availability)

Cancellation Policy

While we don't offer refunds, our cancellation policy provides some flexibility:

Advance Cancellations

24+ hours notice: Full credit for future use
12-24 hours notice: 50% credit for future use
Less than 12 hours: No credit provided

Emergency Situations

Emergency cancellations due to illness, family emergencies, or similar circumstances will be reviewed case-by-case and may receive more favourable treatment.

How to Request Exceptions

If you believe your situation qualifies for one of our extremely limited exceptions:

Contact Information

Email: primepathmahs@gmail.com

Required Information

Please provide:

Your account details and booking reference
Detailed explanation of the circumstances
Date and time of the affected session(s)
Supporting documentation (if applicable)
Preferred resolution method

Review Process

All requests are reviewed within 5-10 business days
Additional information may be requested
Decisions are made at management discretion
You will receive written notification of the outcome

Payment Disputes and Chargebacks

Credit Card Disputes

Contact us directly before initiating any payment disputes
We will work with you to resolve legitimate billing issues
Chargebacks may result in account suspension pending resolution

Resolution Process

Contact our customer service team first
Allow 5-10 business days for investigation
We will provide written response with findings
If unresolved, follow your card issuer's dispute process

Package and Subscription Terms

Multi-Session Packages

All package sessions must be used within 12 months of purchase
Unused sessions expire with no refund or credit
Packages cannot be partially refunded
Package pricing reflects bulk discounts that assume full utilisation

Subscription Services

Monthly subscriptions are billed in advance
Cancellation prevents future billing but doesn't refund current period
Annual subscriptions are paid in full upfront with no partial refunds

Student Satisfaction Guarantee

While we don't offer monetary refunds, we guarantee:

Quality Commitment

Professional, qualified tutors
Personalised learning approaches
Regular progress monitoring
Responsive customer support

Satisfaction Measures

Free initial consultation to ensure good tutor match
Tutor replacement if compatibility issues arise
Flexible session scheduling and rescheduling
Ongoing communication with parents/students about progress

Legal and Consumer Rights

Consumer Protection

This policy complies with applicable consumer protection laws
Your statutory rights are not affected by this policy where prohibited by law
Some jurisdictions may provide additional consumer protections

Unfair Contract Terms

We believe our policy is fair and reasonable given the nature of educational services
The policy is clearly stated before purchase
Alternative solutions are provided in lieu of refunds

Policy Updates and Changes

Modification Rights

We reserve the right to modify this refund policy at any time
Changes will be posted on our website with updated effective date
Continued use of services after changes constitutes acceptance

Grandfathering

Policy changes apply to all new bookings after the effective date
Existing bookings remain subject to the policy in effect at time of purchase

Contact and Support

If you have questions about our refund policy:

Customer Service
Email:primepathmaths@gmail.com
Response Time: 24-48 hours

Management Contact
For serious concerns: primepathmaths@gmail.com

Important Reminder

By booking any service with PrimePath Maths, you acknowledge and agree to our NO REFUND policy. Please consider your purchase carefully before completing payment.

We encourage you to:

Review our tutor profiles and teaching approaches
Book a trial session if available
Discuss your learning goals with our team
Ask questions before making a commitment

This refund policy is effective as of 28/09/2025 and applies to all services purchased from PrimePath Maths.