Terms & Conditions

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Last Updated: 28/09/2025

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1. Introduction and Acceptance

Welcome to [Your Company Name] ("we," "our," "us," or "Company"). These Terms and Conditions ("Terms") govern your use of our online mathematics tutoring services and website located at [yourwebsite.com] ("Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

 

2. Definitions

- "Student" refers to the individual receiving tutoring services
- "Parent/Guardian" refers to the legal guardian of a minor student
- "User" refers to any person using our website or services
- "Tutor" refers to our qualified mathematics instructors
- "Session refers to scheduled tutoring appointments
- "Platform" refers to our online tutoring technology and systems

 

3. Eligibility and Account Creation

 

3.1 Age Requirements
- Students must be at least 13 years old to create an account independently
- Students under 18 require parent/guardian consent and supervision
- Parent/guardian must create accounts for students under 13

 

3.2 Account Registration
You must provide accurate and complete information when creating an account. You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Updating your information to keep it current and accurate

 

3.3 One Account Per User
Each user may maintain only one active account. Multiple accounts may result in account suspension or termination.

 

4. Services Description

 

4.1 Tutoring Services
We provide online mathematics tutoring including:
- One-on-one tutoring sessions
- Homework assistance and review
- Exam preparation and practice
- Concept reinforcement and skill building
- Progress tracking and reporting

 

4.2 Educational Levels
Our services cover mathematics instruction for:
- KS2 (Key Stage 2) - Ages 7-11
- KS3 (Key Stage 3) - Ages 11-14
- GCSE Mathematics - Ages 14-16
- A-Level Mathematics (subject to tutor availability)

 

4.3 Platform Features
- Interactive whiteboard and screen sharing
- Session recordings (with consent)
- File sharing and document collaboration
- Progress tracking and reporting
- Flexible scheduling system

 

5. Booking and Scheduling

 

5.1 Session Booking
- Sessions must be booked through our online booking system
- Advance booking of at least 24 hours is recommended
- Session availability depends on tutor schedules
- Confirmation will be sent via email upon successful booking

 

5.2 Session Duration
- Standard sessions are 60 minutes unless otherwise specified
- Session length may be adjusted based on student needs and package selection
- Extended sessions may incur additional charges

 

5.3 Rescheduling
- Sessions may be rescheduled with at least 24 hours notice
- Rescheduling requests made less than 24 hours in advance may be subject to fees
- Emergency rescheduling will be considered on a case-by-case basis

 

6. Cancellation and No-Show Policy

 

6.1 Student Cancellations
- 24+ hours notice: Full credit for future use
- 12-24 hours notice: 50% credit for future use
- Less than 12 hours notice: No credit provided
- No-show: Full session fee charged, no credit provided

 

6.2 Company Cancellations
If we need to cancel a session:
- Full credit will be provided for future use
- Alternative session times will be offered
- Refunds may be provided in exceptional circumstances

 

6.3 Emergency Situations
Cancellations due to technical issues, illness, or emergencies will be handled with discretion and may not be subject to standard cancellation fees.

 

7. Payment Terms

 

7.1 Pricing and Fees
- Current pricing is displayed on our website and booking system
- Prices are subject to change with 30 days written notice
- All prices are inclusive of applicable taxes unless otherwise stated

 

7.2 Payment Methods
We accept:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Bank transfers (for package purchases)
- Other payment methods as advertised on our platform

 

7.3 Payment Processing
- Payment is required at the time of booking
- Payments are processed securely through third-party providers
- Payment confirmations will be sent via email
- Failed payments may result in session cancellation

 

7.4 Package Purchases
- Multi-session packages offer discounted rates
- Package sessions must be used within 12 months of purchase
- Unused package sessions expire and hold no cash value

 

8. Refund Policy

 

8.1 No Refund Policy
**ALL TUTORING SERVICES ARE FINAL SALE WITH NO REFUNDS.**

This policy exists because:
- Educational services are personalized and cannot be "returned"
- Tutor time and resources are allocated upon booking
- Session materials and preparation are customized for each student

 

8.2 Exceptions
Refunds may be considered only in the following exceptional circumstances:
- Technical failures preventing session delivery (at our discretion)
- Tutor unavailability with no suitable replacement
- Billing errors or duplicate charges

 

8.3 Credits and Transfers
- Session credits may be issued for future use in lieu of refunds
- Credits are non-transferable and expire 12 months from issue date
- Package transfers between students in the same household may be permitted

 

9. Student and User Conduct

 

9.1 Acceptable Behaviour
Students and users must:
- Treat tutors and staff with respect and courtesy
- Attend sessions on time and prepared to learn
- Follow session guidelines and instructions
- Use appropriate language and behavior
- Respect the intellectual property of tutors and the company

 

9.2 Prohibited Activities
The following are strictly prohibited:
- Harassment, bullying, or inappropriate behavior toward tutors
- Recording sessions without explicit consent
- Sharing login credentials with unauthorized persons
- Using the platform for any illegal activities
- Disrupting sessions or platform functionality
- Attempting to circumvent payment or booking systems

 

9.3 Academic Integrity
- Students are encouraged to learn and understand concepts
- Tutors will not complete assignments or exams for students
- We promote honest academic practices and original work
- Cheating or academic dishonesty may result in service termination

 

10. Parent/Guardian Responsibilities

 

10.1 Supervision Requirements
For students under 18, parents/guardians are responsible for:
- Providing consent for tutoring services
- Monitoring student participation and behavior
- Ensuring appropriate technology and internet access
- Communicating with tutors regarding student needs

 

10.2 Payment Responsibility
Parents/guardians are financially responsible for all charges incurred on behalf of minor students.

 

10.3 Communication
Parents/guardians have the right to:
- Receive progress reports on their child's tutoring
- Communicate directly with tutors regarding educational goals
- Access session recordings (where permitted)

 

11. Technology Requirements and Technical Support

 

11.1 Minimum Requirements
To use our services, you need:
- Reliable high-speed internet connection
- Computer, tablet, or smartphone with camera and microphone
- Updated web browser or our mobile application
- Quiet, distraction-free environment for sessions

 

11.2 Technical Support
- Technical support is available during business hours
- We will assist with platform-related technical issues
- We are not responsible for user hardware or internet connectivity problems
- Alternative session methods may be provided during technical difficulties

 

11.3 Platform Availability
- We strive for 99% platform uptime
- Scheduled maintenance will be announced in advance
- We are not liable for service interruptions beyond our control

 

12. Intellectual Property Rights

 

12.1 Company Content
All content on our platform, including but not limited to:
- Educational materials and resources
- Software and platform technology
- Trademarks, logos, and branding
- Teaching methodologies and curricula

Remains the exclusive property of [Your Company Name] and is protected by copyright and other intellectual property laws.

 

12.2 User-Generated Content
By using our services, you grant us a non-exclusive license to use any feedback, suggestions, or educational content you provide for service improvement purposes.

 

12.3 Restrictions
Users may not:
- Copy, distribute, or reproduce our materials without permission
- Use our content for commercial purposes
- Reverse engineer our platform or technology
- Remove copyright or proprietary notices

 

13. Privacy and Data Protection

 

13.1 Data Collection and Use
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

 

13.2 Session Recordings
- Sessions may be recorded for quality assurance and educational purposes
- Recordings require explicit consent from all participants
- Recordings are stored securely and access is restricted
- Students/parents may request deletion of recordings

 

13.3 Educational Records
We maintain records of student progress and session history in accordance with educational data protection requirements and our Privacy Policy.

 

14. Limitation of Liability

 

14.1 Service Limitations
Our tutoring services are educational support and do not guarantee:
- Specific academic outcomes or grade improvements
- Admission to educational institutions
- Success on examinations or assessments
- Resolution of learning difficulties

 

14.2 Liability Exclusions
To the maximum extent permitted by law, we exclude liability for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages arising from user error or misuse of services
- Third-party actions or technical failures beyond our control

 

14.3 Maximum Liability
Our total liability for any claim related to our services shall not exceed the amount paid by the user for the specific service giving rise to the claim.

 

15. Indemnification

You agree to indemnify and hold harmless [Your Company Name], its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your use of our services
- Violation of these Terms
- Infringement of third-party rights
- Your conduct during tutoring sessions

 

16. Termination

 

16.1 Termination by User
You may terminate your account at any time by contacting us. Termination does not entitle you to refunds for unused services.

 

16.2 Termination by Company
We may terminate or suspend your account immediately if you:
- Violate these Terms or our policies
- Engage in inappropriate or disruptive behavior
- Fail to pay for services
- Use our services fraudulently or illegally

 

16.3 Effect of Termination
Upon termination:
- Access to our platform will be discontinued
- Unused session credits will be forfeited
- Data may be deleted in accordance with our Privacy Policy
- Outstanding payment obligations remain in effect

 

17. Dispute Resolution

 

17.1 Initial Resolution
We encourage users to contact us directly to resolve any disputes or concerns before pursuing formal legal action.

 

17.2 Governing Law
These Terms are governed by the laws of [Your Country/State] without regard to conflict of law principles.

 

17.3 Jurisdiction
Any legal disputes shall be resolved in the courts of [Your Jurisdiction], and you consent to the exclusive jurisdiction of such courts.

 

17.4 Arbitration (Optional)
[If applicable, include arbitration clauses here]

 

18. Modifications to Terms

 

18.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website.

 

18.2 Notification of Changes
We will notify users of material changes via:
- Email notification to registered users
- Prominent notice on our website
- In-platform notifications

 

18.3 Continued Use
Your continued use of our services after changes constitutes acceptance of the modified Terms.

 

19. General Provisions

 

19.1 Entire Agreement
These Terms constitute the entire agreement between you and [Your Company Name] regarding our services.

 

19.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

 

19.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

 

19.4 Assignment
You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

 

19.5 Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

 

20. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Email: primepathmaths@gmail.com  

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*By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms are effective as of 28/09/2025.*