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Privacy Policy

Last Updated: 28/09/2025

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1. Introduction
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Welcome to PrimePath Maths ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primepathmaths.co.uk and use our online mathematics tutoring services.

By using our services, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect
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2.1 Personal Information

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Date of birth (for students under 18)

  • Educational level and subjects of interest

  • Payment information (processed securely through third-party providers)

  • Parent/guardian contact information (for minors)

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2.2 Technical Information

We automatically collect:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on our website

  • Referring website addresses

  • Device information and identifiers

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2.3 Session Information

During tutoring sessions, we may collect:

  • Session recordings (with consent)

  • Chat logs and shared documents

  • Learning progress and assessment data

  • Technical performance data (connection quality, etc.)

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3. How We Use Your Information

We use your information for the following purposes:

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3.1 Service Provision

  • Matching students with appropriate tutors

  • Scheduling and conducting tutoring sessions

  • Providing customer support

  • Processing payments and managing accounts

  • Tracking learning progress and outcomes

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3.2 Communication

  • Sending appointment confirmations and reminders

  • Providing updates about our services

  • Responding to inquiries and support requests

  • Sending educational resources and tips (with consent)

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3.3 Improvement and Analytics

  • Analysing website usage to improve user experience

  • Developing new features and services

  • Conducting quality assurance and training

  • Generating anonymised statistical reports

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3.4 Legal and Security

  • Complying with legal obligations

  • Protecting against fraud and abuse

  • Ensuring platform security and safety

  • Resolving disputes and enforcing agreements

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4. Information Sharing and Disclosure
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4.1 With Tutors

We share necessary student information with assigned tutors to provide effective educational services, including:

  • Student name and educational level

  • Learning objectives and subject areas

  • Previous session notes and progress data

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4.2 With Parents/Guardians

For students under 18, we may share:

  • Session attendance and progress reports

  • Tutor feedback and recommendations

  • Billing and payment information

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4.3 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing

  • Website hosting and maintenance

  • Email and communication services

  • Analytics and performance monitoring

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4.4 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests

  • Protect our rights, property, or safety

  • Protect the rights, property, or safety of our users

  • Investigate suspected fraud or policy violations

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4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

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5. Data Security

We implement appropriate security measures to protect your personal information:

  • SSL encryption for data transmission

  • Secure servers with restricted access

  • Regular security audits and updates

  • Staff training on data protection practices

  • Secure payment processing through PCI-compliant providers

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

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6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

  • Improve our services

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6.1 Retention Periods

  • Account information: Retained while account is active plus 7 years after closure

  • Session recordings: Retained for 2 years (unless deleted earlier upon request)

  • Payment records: Retained for 7 years for tax and accounting purposes

  • Website analytics: Retained for 26 months

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7. Your Rights

Depending on your location, you may have the following rights:

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7.1 Access and Portability

  • Request copies of your personal information

  • Receive your data in a portable format

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7.2 Correction and Updates

  • Correct inaccurate personal information

  • Update your account details at any time

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7.3 Deletion

  • Request deletion of your personal information

  • Note: Some information may be retained for legal or legitimate business purposes

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7.4 Objection and Restriction

  • Object to processing of your personal information

  • Request restriction of processing in certain circumstances

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7.5 Withdraw Consent

  • Withdraw consent for marketing communications

  • Opt out of non-essential data collection

To exercise these rights, please contact us at primepathmaths@gmail.com.

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8. Cookies and Tracking
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8.1 Types of Cookies We Use

  • Essential cookies: Necessary for website functionality

  • Analytics cookies: Help us understand how visitors use our site

  • Marketing cookies: Used to deliver relevant advertisements

  • Preference cookies: Remember your settings and preferences

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8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

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10. Children's Privacy
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10.1 Students Under 13

We do not knowingly collect personal information from children under 13 without parental consent. If we become aware of such collection, we will delete the information immediately.

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10.2 Students 13-18

For students aged 13-18, we require parental consent for account creation and may share progress information with parents/guardians.

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11. International Data Transfers

If you are located outside United Kingdom, please note that your information may be transferred to and processed in United Kingdom. We ensure appropriate safeguards are in place for such transfers.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the updated policy on our website

  • Sending email notifications to registered users

  • Providing prominent notice on our platform

Continued use of our services after changes constitutes acceptance of the updated policy.

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13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: primepathmaths@gmail.com

Response Time: We aim to respond to all privacy-related inquiries within 30 days.

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14. Governing Law

This Privacy Policy is governed by the laws of United Kingdom and any disputes will be resolved in the courts of Essex.

This Privacy Policy is effective as of 28/09/2025 and applies to all information collected by PrimePath Maths.

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